DAC Beachcroft launches animated claims litigation tool

Law firm DAC Beachcroft is launching a Celtic customer care package for the Scotland and Northern Ireland jurisdictions, using animations to explain the insurance claims litigation process. It builds on the suite of animations created for England and Wales.

The animations last between 60 and 90 seconds each. They discuss the key stages that a litigated insurance claim can pass through from start to finish, what insurers' customers and commercial clients, as parties or witnesses in the litigation process, can expect at each stage, and what action they might be required to take and when.

As part of DAC Beachcroft’s claims handling process, the relevant animation is sent by SMS to the insurer customer's or witness’s smart phone immediately prior to the corresponding stage of the litigation. The animations are also accessed via QR codes and URL links included within key documents and correspondence.

Pete Allchorne, partner and head of DAC Beachcroft’s Innovations Lab, said: “The animations aim to answer, proactively, the queries that people most often ask about the claims process, so that they feel less daunted by the whole experience and are clear about what is expected of them, particularly if their case goes to trial.”

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