CII launches insurance qualifications

The Chartered Insurance Institute has launched several informal e-learning plus formal qualifications designed to enable individuals working in personal lines insurance to gain knowledge and help develop their career.

The announcement follows calls from employers across the market for training material to help educate and inspire staff at every stage of their motor, home, pet and travel insurance career.

New entrants can learn the basics by watching free to view short animations, before moving onto online modules and later progressing to the new level two Personal Lines Award qualification.

The training material has also been produced to ensure those working for personal lines providers and brokers are aware of regulatory requirements such as Treating Customers Fairly and handling vulnerable customers.

Chief executive officer of the CII, Sian Fisher said: “The CII now has something for everyone working in personal lines insurance – from simple animations and short online courses for those just starting out, to professionally recognised qualifications.

“These courses have been built by market practitioners to enable insurers and brokers to fill the knowledge gaps and empower staff to deliver expert guidance and support to customers,” she added.

Head of learning and development at insurance broker Brightside Group, Rhys Courtney said personal lines were effectively the shop window for the insurance profession.

“The CII’s new training material and qualifications will help increase the knowledge of individuals working in personal lines insurance and improve outcomes for consumers,” he added.

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