Insurance distributor BGL Group will continue to manage the Post Office’s motor and commercial vehicle insurance for new and existing customers.
The extended partnership is for 5 years and builds on the relationship that has been in place since 2004.
BGL will introduce data-driven initiatives for the Post Office and implement artificial intelligence-led digital voice customer engagement tools.
Nick McCowan, head of general insurance for the Post Office, said: “I’m confident the innovations we have planned for the next five years will take our motor and commercial vehicle propositions to the next level – all while keeping our loyal customers at the heart of our service.”
Kirsty Walker, partnerships director at the BGL Group, commented: “We have some exciting plans in place to further cement the Post Office’s leadership position in the motor insurance space. The Post Office brand is well-loved by consumers and with ongoing innovation around the use of data and AI, we are excited to see where this will take it.”
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