MB&G Warranty Insurance Services is to use DWF 360's claims management software, EvoClaim, to help manage and improve the end-to-end claims journey for its customers and reduce the operational cost of claims management. MB&G said every aspect of customer contact was now automated and the move had reduced service level complaints.

Paul Smith, managing director at MB&G Insurance Services, said: “Improving the customer experience was my number one priority when I joined MB&G and EvoClaim has turned out to be the ideal tool to facilitate this, as well as develop substantial operating efficiencies.

“EvoClaim has given us flexibility, security and in these challenging times, instant capability for remote operational home working. It is designed for ease of use, plus its reporting and integration capabilities are second to none on the market today.”

Ashely Moss, CEO of DWF 360, said: “We are delighted to be working with MB&G Insurance Services to improve their customers' experience. We worked very closely with the team to make sure our fully configurable software suited all of their needs. Our deep understanding of the insurance market allows us to ensure that we stay in tune with the client/market needs and can adapt our fully configurable suite of software.”

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