Insurtech start-up trade association Insurtech UK and the Association of Consumer Support Organisations, which represents companies supporting claimants, have become association partners. The new relationship underscores the importance of technology in the claims sector in areas such as digital processing, rehabilitation and treatment, and claims management.

Matthew Maxwell Scott, executive director at ACSO, said: “Claims has historically been underinvested in but the need to manage costs and improve customer outcomes has brought about significant new interest in technology both among insurers and in their supply chains, where most of our members operate.

“We are keen to bring more understanding of our members’ future technology requirements to those who are in a position to develop that technology. Our associate partnership will enable both parties to better understand the cause and effect of changes sweeping through the claims industry.”

James York, co-chair of Insurtech UK, added: “Insurtech UK and ACSO can now work collaboratively in shaping the future for the claims industry, and armed with the opportunity the insurtech wave brings, we have already begun to plan for a series of interactions in the early part of 2022.”

Share Story: