The Association of Consumer Support Organisations says regulation by the Financial Conduct Authority has delivered improvements in the claims management sector. ACSO’s latest report into the sector reported a drop in cold calls, a fall in the number of claims management companies and a fall in the number of complaints to the Financial Ombudsmen Service about these companies.

Matthew Maxwell Scott, executive director of ACSO, said: “The FCA has brought the CMC sector under control and the benefits for consumers are clear: tackling cold calls, greater transparency and certainty on what people have to pay, an industry that is shedding its poor reputation and a market providing higher-quality services to those consumers who choose to use them.”

He added: “Ironically, while FOS complaints about CMCs have fallen to all-time lows, complaints about insurers have reached five-year highs.”

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