Davies has launched two new AI agents on its ClaimPilot product suite to assist casualty claims handlers and adjusters. One will assist on opening a claim and conducting initial tasks such as reading documentation. The other will focus on automating claim validation tasks.

Davies said the agents were configurable to meet client needs and could be activated or deactivated depending on a client’s approach to AI adoption. It added that further developments in AI and GenAI automation were in the pipeline.

Dan Saulter, group CEO of Davies, said: “It’s great to see the hard work of our in-house engineering and operations teams paying off as we launch these two new LLM-powered AI agents into our ClaimPilot product suite, during the second half of 2025.

“We have a fantastic roadmap of agentic AI features for 2026 and 2027, and we are enjoying talking to our clients about how our investment in agentic AI can help them with their claims needs and improve outcomes for their businesses, and their policyholders.”