The Financial Conduct Authority has set out its priorities for the insurance market for the year ahead and said it wants to be, “predictable, purposeful and proportionate” in the way it oversees the market. It said the Consumer Duty, communication, effective responses to customers and delivering what was promised were its focus.

The FCA said it would achieve these goals through its four stated insurance priorities: increasing access to insurance; supporting growth and innovation; improving consumer understanding, claims handling and service quality; and simplifying regulation.

Publishing its priorities, the FCA stated: “These are our main focus areas this year. We will continue to monitor risks and opportunities through data, market intelligence and engagement with industry. We will pause or stop work if we need to look at urgent new issues. For example, in 2025 we paused work on reviewing the quality of retail insurance services to assess if they are delivering good outcomes for consumers so we could contribute towards the Motor Insurance Taskforce – we’ll resume that work this year.”

The FCA said it would continue to monitor the pet insurance market for potential future action and that ghost broking remained a concern.