Working remotely has increased the amount of contact UK commercial brokers have with clients, according to GlobalData’s 2021 UK Commercial Brokers Survey. The research found that more than half (52%) said they were in touch with clients more often now than before the pandemic. In addition, 47.8% believed their relationships with customers had strengthened.

The survey also found that 49.4% of brokers said their clients were more interested in learning about coverage gaps since the pandemic.

Ben Carey-Evans, insurance analyst at GlobalData, said: “This is extremely encouraging data for brokers, who would have had to work really hard at client relationships throughout a very trying 2020.”

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