Allianz adds live motor claims tracking for brokers

Allianz Insurance has added present position trackers to its claims hub, allowing brokers to get live status updates on five key aspects of motor claims. The platform maps claims along five stages - policy cover, liability, vehicle, third party and recovery - and pulls information from the system so that brokers can have the latest on each or all five aspects.

It enables brokers to find out a range of updates, including: if a claim has been validated or if it requires further information; who has accepted liability and when; how the vehicle repairs are progressing from instruction to payment; whether a third-party claim has been settled, denied or redirected; and if recovery is being pursued.

The Allianz claims hub was launched in April 2020 as a digital platform allowing brokers to notify and track motor claims. The company says that its live chat and the present position trackers form part of a series of enhancements aiming to deliver best-in-class claims service.

Margaret Scott, head of claims strategy and customer experience at Allianz Insurance, said: “Delivering an excellent claims service is central to providing a market-leading experience for our customers. We continue to leverage digital technology to simplify the claims journey for our brokers and customers, and this latest upgrade responds directly to our partners’ feedback, to deliver the quality of service our reputation relies on.”

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