WTW research highlights industry headwinds

Research from WTW has highlighted that insurance industry leaders view high inflation and interest rates, attracting and retaining talent, and digital transformation as the factors that will have the biggest impact on their ability to deliver revenue growth in 2024.

Tammy Richardson (pictured), European regional leader, insurance consulting and technology at WTW, said: “Insurance companies expect tough and volatile macroeconomic conditions will have a major impact on growth and margins in 2024.

“Shifts in technology, talent and customer expectations, alongside the search for pockets of sustainable growth, will also continue to drive efficiency improvements in organisations’ operations and accelerate changes to business models, products and culture, not only to fuel profitability but to remain relevant and survive.”

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