In the first six months of this year, Allianz UK identified almost 16,000 instances of fraud across personal, commercial and specialty lines totalling £92.6m. The was an increase of 34% on the same period last year. The insurer highlighted ghost broking and claims exaggeration as perennial issues. It said data and voice analytics technology would help it improve its fraud detection capabilities going forward.

Ben Fletcher, director of fraud at Allianz UK, said: “Insurance fraud is a serious threat to trust, fairness, and the financial wellbeing of honest customers, it can lead to increased premiums, strains resources, and diverts funds away from genuine claims that require support. From inflated claims to calculated deception, fraudsters are evolving - but so are we. Every time we detect fraudulent activity, we are standing up for our honest customers. I really hope the work we do shows the value of insurance.

“We’re taking a proactive, multi-layered approach to detection and prevention. By combining cutting-edge technology and the insights of our people, we’re building a defence that’s fast, agile, and relentless. This isn’t just about catching fraud - it’s about protecting genuine claims, safeguarding customer value, and preserving the integrity of the insurance industry.”