The Financial Conduct Authority has said it will expand planned work to improve standards in the home and travel market as a result of the super complaint made by consumer watchdog Which?

The FCA said that in the coming year it would drive improved claims handling by reviewing firms’ customer service and delivery and assessing how they managed relationships with third-party claims handlers.

The regulator said it would also be working to improve consumer understanding of the products they bought by analysing how these products were sold.

Graeme Reynolds, director of competition and interim director of insurance said: “We welcome Which? shining a light on issues we identified in home and travel insurance. We’ve set out more detail on the action we've already taken to fix problems, and we're expanding our existing workplan to improve the claims process and consumer understanding of their cover.

“We’ll be monitoring consumer outcomes and will continue to hold firms and their senior leaders to account for making improvements, to help build trust and make sure people get fair value insurance.”