Premium finance provider Premium Credit has teamed up with employee competence specialist Elephants Don’t Forget to enhance team performance and boost the level of service offered to customers. Under the deal, Premium Credit will use Clever Nelly, which is Elephants Don’t Forget’s AI-powered assessment platform.

Clever Nelly uses spaced learning, repetition and self-testing to assess and reinforce employee knowledge during the course of their everyday activities.

Mark Morley, operations director at Premium Credit, said: “Our focus is always on putting our customers at the heart of everything we do and delivering the best possible outcomes for them, particularly in complex or sensitive situations.

“By partnering with Elephants Don’t Forget, we’re taking a proactive approach to strengthening knowledge retention and colleague confidence, enabling our teams to resolve queries more efficiently and provide a better overall customer experience.”

Tom Marsland, business development manager at Elephants Don’t Forget, added: “Contact centres operate in high-pressure, compliance-sensitive environments where knowledge retention directly impacts both customer experience and operational performance. Clever Nelly ensures that training doesn’t stop at delivery; it is continuously reinforced until competence is embedded in-role.”