Insurance software provider Insly has launched a new claims portal for managing general agents and insurers that it says empowers customers from first notification of loss through to settlement.

Insly says the portal sits as a front end over any existing claims management system to capture the first notification of loss. The technology then extracts and validates data to get the claim underway and enables customers to track progress.

The portal can offer a recommendation on whether to accept the claim or not. MGAs and insurers can also configure it to auto-approve claims within set parameters and avoid any input from loss adjusters.

Risto Rossar, founder and CEO of Insly, said: “Claims can be a significant point of friction for insurers, MGAs and their customers, involving multiple calls and emails to gather information, ask questions and chase status updates.

“Our new claims portal removes that friction by enabling policyholders to file and track their own claims and leveraging the latest AI capabilities to handle the analysis and resolve straightforward cases. The result is a more streamlined, faster experience for the customer, while reducing the workload and associated cost for insurers and MGAs.”