Zurich is going to deploy Cytora’s agentic AI-powered risk digitisation platform across more than 20 markets in the next 16 months. The decision follows a successful 90-day pilot across operations in five different countries. Cytora’s platform converts unstructured and multi-language submissions into a risk format that fits Zurich’s underwriting standards.

Zurich said the platform had reduced manual triage time for risks by 80% and that straight-through processing had increased from 10% to 95%.

Armin Schaefer, head of customer and digital IT, commercial insurance and project director at Zurich Insurance, said: "Cytora united cutting-edge tech and a winning team to deliver fast, collaborative, high-quality results at unprecedented speed."

Richard Hartley, CEO of Cytora, added: “Huge efficiency savings have been achieved without compromise. Zurich can launch new markets and products with minimal setup while adapting to local requirements – delivering consistent, accurate, decision-ready output every time. This partnership showcases the power of agentic AI to deliver tangible and immediate results on a global scale.”