QuestGates has developed its Vector division, which handles lower complexity property claims and provides development training for emerging talent, to include a new loss adjusting pathway. Vector was initially launched 18 months ago and operates as a fully functioning claims team rather than a traditional training scheme.

The team handles claims that typically have a value of less than £15,000 and combines remote video analysis with on-site inspections, structured development time and mentoring from experienced professionals.

Chris Hall, group executive chairman at QuestGates, said: “As an owner-managed business focussed on delivering innovative service driven solutions it is vital that we invest in identifying, recruiting, developing and retaining high quality personnel.

Steven Campbell, national operations manager – Vector at QuestGates, added: “Vector
has been deliberately built around structured talent development, providing emerging claims
professionals with real hands-on experience and a clear pathway into loss adjusting.

“It also delivers scalable support during surge events and creates the perfect environment for us to test and embed new innovations that drive the business forward.”