AXA launches tool for travellers with medical conditions

AXA has today launched a new information tool designed for travellers with pre-existing medical conditions.

The Travel Health Calculator was developed by emergency medical assistance experts CEGA, a Charles Taylor subsidiary. Users enter their conditions online and immediately receive a report which tells them how these could affect their travel insurance search.

The tool uses a medical screening solution, Antidote, to determine the level of risk specifically related to the consumer’s medical background. AXA said the tool provides medical thresholds for 3,000 conditions, such as asthma, high blood pressure, diabetes and heart problems.

The tool provides consumers with a list of brokers and insurers that specialise in providing cover adapted to their medical needs; or directs them to a price comparison site in the event that their conditions are less complex.

The tool’s launch comes as the Financial Conduct Authority is conducting a consultation on proposals designed to help consumers with travel insurance when they have pre-existing medical conditions.

Travel director at AXA Insurance, Nel Mooy said: “As insurers, we want to help customers understand their cover options regardless of their previous or existing medical conditions.

“While in some scenarios certain channels such as specialist brokers or underwriters may be more appropriate than others, our aim is to empower travellers so they can find cover that is right for them,” she added.

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