Customer satisfaction with insurance on a high – CII

Research from the Chartered Insurance Institute has found that overall consumer satisfaction with insurance policies has hit its joint highest level since the organisations’ Public Trust Index survey began in July 2018.

The data showed that 86% of consumers who had recently bought an insurance policy were satisfied with their purchase, the highest level since July 2022. That figure was representative across motor insurance (86%), travel insurance (86%) and buildings/contents insurance (84%).

Dr Matt Connell (pictured), group policy and public affairs director at the CII, said: “Our headline satisfaction number suggests insurance companies are doing many things well in the eyes of consumers. It is particularly pleasing to report that the investments made by many firms to speed up their claims processes are being recognised by consumers.”

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