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Legal & General launches online claims portal

Legal & General has launched an online claims capability, available through its self-service protection portal, My Account. Customers can submit a claim and any supporting information digitally and then track the claim’s progress.

Karen Fuge, head of claims, retail protection at Legal & General, said: "We’ve listened and responded accordingly to how our customers’ wish to interact with us and have received some great feedback during the pilot and initial testing, with 96% of those asked stating that they found the process easy or extremely easy.

“Since the launch of our pilot at the end of August, we’ve already seen improved referral to submission times and have successfully paid a claim within the same day based on the information submitted by the customer.”

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