Zurich’s UK general insurance business paid out £1.5bn in claims in 2019 and recorded a 97% rise in operating profit to £271m compared with £137m in 2018. The results, which also saw the company’s combined operating ratio improve by 3.9% to 91%, came against a background of relatively flat growth in GWP of only 4% to £2.48bn from £2.4bn.

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